Privacy

Privacy Policy

The Crown & Thistle is part of Oakman Inns and Restaurants Limited.

Oakman Inns and Restaurants Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy online. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

 

What Information do we collect about you?

We collect information about you when you make a booking with us, either at one of our restaurants or at one of our hotels, or if you register for our database. We also collect information when you voluntarily access our Wi-Fi in one of our venues, complete guest surveys or participating in competitions. You may also provide us information by filling in a form on our website or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address, phone number, financial and credit card information. Website usage information is collected using cookies.

 

How will your information be used when making a reservation?

Our table booking system is provided by Collins by DesignMyNight. Our hotel reservation system is provided by Guestline. When making a reservation with us, your details will automatically be provided to our booking system, which may use your information to contact you about your upcoming booking, and request feedback. At the time of booking guests are given the option of whether they would like to be added to our email database to receive future marketing correspondence. If a guest has not opted in to receive email marketing, they will not be added to our database and will not receive correspondence from Oakman Inns and Restaurants Limited that does not directly relate to their booking.

 

How will your information be used when you access our Wi-Fi?

Oakman Inns and Restaurant Limited guest Wi-Fi portal is provided by Wireless Social. In connecting to Wi-Fi in one of our venues, guests provide information to Wireless Social through either a login form or by signing in using a social media channel. Oakman Inns and Restaurants Limited have access to analytics software provided by Wireless Social to understand the demographic of visitors to our venues.  At the time of accessing our Wi-Fi guests are given the option of whether they would like to be added to our email database to receive future marketing correspondence. If a guest has not opted in to receive email marketing they will not be added to our database and will not receive correspondence from Oakman Inns and Restaurants Limited that does not directly relate to their booking.

 

Information we may collect when you use our website?

Our websites use cookies to better the user experience while visiting the website. A cookie is a small file of letters and numbers that is sent to a user’s browser and stored on the hard drive of a user’s computer (or internet enabled device) when a user visits a website. Cookies are used by many websites to make them work more efficiently, as well as provide business and marketing information to website owners. Our websites use analytical software, provided by Google Analytics. Google Analytics also uses cookies to track and monitor your engagement and usage of the website. Google Analytics does not collect, save or store personal data. This software allows Oakman Inns and Restaurants Limited to better understand visitor usage of our websites, capture generic data about our users and allows us to improve our sites.

Information provided by filling in a form on our website or by corresponding with us by phone, e-mail or otherwise, will only be used for the purpose regarding the correspondence. Guests who provide information in such a way will not be signed up to our database, unless they have specifically requested to do so.

Our websites contain links to external websites. This privacy policy only applies to Oakman Inns and Restaurants Limited. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility for these policies. Please check these policies, before you submit any personal data to these websites.

 

Email Marketing

Oakman Inns and Restaurants Limited operate an email newsletter program, used to send information, from time to time, about offers and events which may be of interest to you. Guests can consent to receive email marketing either by subscribing through our website, which has a double opt-in system set up, or by opting in to receive email marketing when making a reservation, or when logging in to our Wi-Fi. If you have signed up to our email newsletter, you may opt out at a later date. If you no longer wish to be contacted for marketing purposes there is an unsubscribe option at the bottom of any email marketing that we send.

Email marketing campaigns sent by Oakman Inns and Restaurants Limited may contain tracking capability to analyse and evaluate subscriber activity. Subscriber activity may include the opening of emails, clicking of links with the email, as well as frequency of activity.

 

Access to information

You have the right to access information held about you and can be exercised in accordance with the GDPR Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

 

Changes to our privacy policy

Any changes we may make to our privacy policy in the future, will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

 

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to through our website www.oakmaninns.co.uk